Policies and Shipping
Returns and Exchanges:
Department Seventeen accepts returns or exchanges within 21 days of the ship date. All goods must be returned in perfect, unused condition with receipt. All tags and labels must remain on garment. Please email us in advance before sending back a return in order to receive an RGA number. Returned goods without an RGA number will not be accepted and will be shipped back to the customer at the customer's expense. All return shipping costs are to be paid by the customer.
The account of the original transaction will be credited within 14 days of receipt of returned goods, excluding shipping charges. All sales are final for sale items, watches, and vintage items.
USPS Standard Mail: $7.95
FREE USPS Standard First-Class Mail for all domestic orders of $100 and up
USPS International First-Class Mail: $20
USPS International Priority Mail: $35
USPS International Express Mail: $55
FREE USPS International First-Class Mail for all international orders of $300 and up
Please reach us at firstname.lastname@example.org if you have special shipping requests.
*Please note that Department Seventeen is not responsible for any customs, tariff or duty fees that may be incurred for international shipments. Additionally, we are not responsible for any lost, stolen or damaged packages.